Search our knowledge base or browse categories below to find answers to your logistics questions.
Learn the basics of booking and tracking your first shipment.
Guides on customs forms, bills of lading, and compliance.
Answers regarding payment methods, invoices, and your account.
Help with API integrations, EDI, and the Aether Cargo platform.
You can use the Tracking page by entering your 9-digit Bill of Lading or Container number for real-time GPS updates.
A Bill of Lading is a legal document issued by a carrier to a shipper that details the type, quantity, and destination of the goods being carried.
Claims must be filed within 14 days of delivery. Log into your account and navigate to "Shipment History" to initiate a claim.
Destination changes (COD) can be requested up to 5 days before vessel arrival, subject to terminal approval and fees.