Privacy Policy

Aether Cargo Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and corporate data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and logistics services.

1. Information We Collect

We may collect the following types of information when you use our services:

• Personal Identity Information: Name, professional title, company name, email address, phone number, and physical addresses.
• Transactional Data: Cargo details, shipment history, billing information, payment processing details, and customs documentation.
• Technical Data: IP addresses, browser type, device information, operating system, and data collected through cookies.
• Usage Data: Information on how you navigate our website, search queries, and interactions with our tracking tools.

2. How We Use Your Information

We use the data we collect for the following core purposes:

• To execute and manage global freight forwarding, shipping, and customs clearance services.
• To provide real-time tracking updates and customer support regarding your shipments.
• To process payments, invoices, and administrative documentation.
• To improve our logistics network, website functionality, and user experience.
• To comply with international trade laws, customs regulations, and legal obligations.
• To send relevant service updates, security alerts, and promotional communications (if opted-in).

3. Data Sharing and Third Parties

Due to the nature of global logistics, it is necessary to share certain information with trusted third parties to fulfill our services. These include:

• Logistics Partners: Ocean carriers, airlines, local trucking companies, and warehousing providers.
• Government Authorities: Customs agencies, border protection, and regulatory bodies as required by law.
• Service Providers: Payment processors, cloud hosting services, and IT support vendors bound by strict confidentiality agreements.

We absolutely do not sell or rent your personal data to unauthorized third-party marketers.

4. Data Security

We implement industry-standard encryption, secure servers, and stringent access controls to protect your data against unauthorized access, alteration, or disclosure. However, no data transmission over the internet or global supply chain network is 100% secure. We cannot guarantee absolute security.

5. Your Data Rights

Depending on your jurisdiction (e.g., GDPR in Europe, CCPA in California), you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your personal data (subject to legal data retention requirements for shipping manifests and financial records).
• Opt-out of marketing communications at any time.